Action Centric Training Solutions (P) Ltd

February 20, 2026

SKILL WILL MATRIX for Business Growth

Running a business becomes challenging when team performance is inconsistent. Some employees are capable but lack interest, while others are motivated but need guidance. The Skill Will Matrix helps business owners clearly understand these differences. It helps them clearly recognize who requires skill development, who needs encouragement and engagement, and who is prepared to take on greater responsibility and leadership. This clarity improves delegation and reduces daily supervision.

When the right person handles the right task, productivity increases and delays reduce. Business owners gain more time to focus on planning, client relationships, and growth. This structured approach strengthens team performance and supports steady business growth. The four scenarios listed below along with the suggested ways to handle them effectively.

High Skill High Will - Delegate: They are capable and motivated performers. Give them responsibility and ownership to drive strong results.

Low Skill High Will - Guide: They are eager to work but lack experience. Provide training, clear instructions, and regular support to build their confidence.

High Skill Low Will - Excite: They have the ability but lack motivation. Engage them with meaningful goals and recognition to restore enthusiasm.

Low Skill Low Will - Direct: They need close supervision and clear expectations. Regular feedback and accountability are essential for improvement.

Key Thoughts for effective use

The Skill Will Matrix should be used as a development tool. Employees can move from one category to another with proper support. Skill improves through training and practice. Will improves through communication, trust, and recognition. Regular review and honest conversations help leaders understand progress and take timely action.

How a Business Coach can help

A Business Coach helps business owners apply this model with clarity and discipline. They assist in evaluating team members objectively and building action plans for each category. A Coach also strengthens leadership skills, delegation practices, and accountability systems. With structured guidance, business owners create stronger teams and achieve consistent business growth.

Sam Krishnan | Results Guaranteed Business Coach